NONREFUNDABLE - Please check the selected schedule information carefully before check out, ticket purchases are final and are not refundable or changeable. Duplicate transactions are also not refundable because duplicate transactions block other customers from purchasing tickets. There will be no refund or reschedule for any unused or partly used services. EXCEPTIONS: Long Lucky Bus reserves the right to cancel buses due to weather/traffic/coach condition. If customer purchased for a ticket which the bus is canceled, customer must initiate a refund request within 7 days after the departure date to receive a full refund of canceled trip.  

CONDITION OF USE - (1) The ticket is valid only for the date and time stated on the ticket. (2) Customer have to bring a valid ID and a printout of the eTickets (confirmation email) at boarding for ID Check. (3) Customer's name (s) on e-ticket have to match passenger's (or one of the passengers') name. (4) The printout of eTickets must be signed by customer as proof of boarding. (5) **Passenger must arrive 30 minutes prior departure time, otherwise the seat might be sold to others.

SCHEDULES - Every effort will be made to operate according to published schedules. Circumstances sometimes develop beyond our control, such as weather or traffic delays and accordingly bus companies cannot hold itself responsible for errors in timetables, inconveniences or damage resulting from delayed buses. Connections cannot be guaranteed and schedules are subject to change.

BUS CANCELLATION - Customer is encouraged to check on Long Lucky Bus Website - Weather Update for any bus cancellation notice on selected bus.

BICYCLES - Bicycles may be transported, customer has to call the Long Lucky Bus in advance to confirm space availability.

CHILDREN'S FARES - Children are not allow to ride in the lap of an adult, when traveling with a passenger paying adult fare, will be charged as adult fee. Children up to 2 years old will be transported free when not occupying a seat at the exclusion of another passenger. When unaccompanied children are traveling, the full adult fare will be charged.

ANIMALS - Animals will not be transported.

BAGGAGE OR LUGGAGE ? Baggage will be limited to 1 pieces per adult ticket, plus carry on baggage. LONG LUCKY BUS IS NOT RESPONSIBLE FOR LOST OR MISPLACED BAGGAGE.

OBJECTIONABLE PERSONS - Long Lucky Bus reserves the right to refuse transportation to any person under the influence of intoxicating beverages or drugs or who is unable to take care of oneself or to any person whose conduct is such, or likely to be such, as to make one objectionable to other passengers.

SMOKING IS PROHIBITED on all buses.

CELL PHONES - "Limited" with respect and courtesy to your fellow passengers.